Shipping Policy

At Fenn & Loom, we want your order to arrive safely and as quickly as possible. Please read the information below before placing your order.

Delivery Areas

We currently deliver to mainland UK addresses only. If you’re unsure whether we can deliver to your location, please contact us before ordering.

Delivery Times

Delivery times vary depending on the product and will be shown on the relevant product page.

Once your order has been dispatched, you’ll receive a confirmation email and, where available, tracking information.

Please note that delivery estimates are a guide and may occasionally change due to circumstances outside of our control.

Delivery Charges

Any delivery charges will be clearly displayed at checkout before you complete your order.

Large Furniture Deliveries

For larger items, our delivery partners may contact you to arrange a suitable delivery date.

Please ensure:

• Someone is available to accept the delivery.
• There is suitable access to your property for the item you’ve ordered.

Additional delivery charges may apply if a delivery needs to be rearranged due to missed appointments or access issues.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

• Your order number
• A brief description of the issue
• Photographs where possible

We’ll work with you to resolve the issue as quickly as possible.

Delivery Delays

While we always aim to deliver within the estimated timeframe, delays can occasionally occur due to supplier or courier issues. If this happens, we’ll keep you updated.

Contact Us

If you have any questions about your delivery, please get in touch:

Fenn & Loom
Email: [your email address]
Telephone: [your phone number]
Opening Hours: Monday to Friday, 9:00am – 5:00pm